Open and honest
As a Trust, we have made the commitment to be more open and honest with our patients, visitors, staff and the general public. We believe that this is how a modern NHS Trust should be - open and accountable to the public and patients, and always driving improvements in care.
To ensure that the public and patients know how we are performing as a Trust, we are one of a number of NHS organisations who have pledged to be part of the Open and honest care: driving improvement programme.
This programme supports organisations to become more transparent and consistent in publishing safety, effectiveness and experience data; with the overall aim of improving practice and culture.
Each month, we will publish data on a set of patient outcomes, and patient and staff experience.
We will also share what we have learned with other care providers in our area to identify where changes can be made to further improve care.
CQC update their profiles of care services for older people in every local authority in England. The reports are available to download at https://www.cqc.org.uk/publications/themes-care/local-authority-area-data-profiles#profiles-b
Care Quality Commission Registration
An independent external quality assurance review following an independent investigation into the care and treatment of a mental health service user A in St Helens.
An independent external quality assurance review following an independent investigation into the care and treatment of a mental health service user (Mr S) in Liverpool
Independent investigation into the care and treatment of Patient R in Liverpool and surrounding area
Independent report on the care and treatment of Mr M
Independent investigation into the care and treatment of Leslie Gadsby, referred to as Mr Y
The report was asked to examine a set of circumstances associated with the deaths of Mr and Mrs Y Senior, the parents of Mr Y, who were killed by Mr Y on 19 February 2004 and 30 March 2010 respectively.
Investigation into allegations relating to Jimmy Saville at Moss Side Hospital
Mersey Cares Magazine is for the whole community produced by the Communications Team.
Liverpool Community Health Quality Report 2017-18 As of 1 April 2018, Liverpool Community Health NHS Trust staff and services transferred to Mersey Care NHS Foundation Trust.
Mersey Care’s strategy is to pursue clinical excellence, population health and integration in our services, and to develop a deep understanding of the people and communities we serve in order to identify new ways to improve our services in the future and help them live healthier lives.
This strategy will driven by our fantastic staff and by working in genuine partnership with service users and carers.
We have ambitious plans for our estates, digital technology and corporate services that align with and will help deliver changes in our clinical model and which reflect the new ways of working required by the pandemic. We will continue to be a good partner organisation, recognising that the population health challenges we face are greater than any single organisation and require collective effort to address.
Whilst we are very proud of the quality improvement we have achieved to date, in the spirit of continuous improvement and striving for perfect care, we recognise there is always room for more.
Our understanding of what it means to ‘strive for perfect care’ is changing. It no longer means just striving for perfection in an episode of care, but also means becoming more preventative and integrated in our approach, seeing people in the context of their families, their communities and their neighbourhoods, not as problems to be solved but as assets to be invested in.
We characterise the next phase of our improvement journey as being about embedding quality improvement techniques and results, including in our newly acquired services, so that we move from having some great examples of outstanding care to more systematic quality improvement that is everywhere in our organisation.
To reflect this quality improvement in the mainstream of our services, we continue to aim to have an overall CQC rating ‘Outstanding’ rating for our services by 2024.
We use a zero based approach to deliver significant safety improvements in places that have historically been in the ‘too difficult box’. By framing our ambitions in this way, we can unlock the talent we have. This culture of continuous improvement will be critical in ensuring recovery from Covid-19 pandemic for service users, staff and our services.
Our Perfect Care goals for 2021 to 2022 are:
- ZERO restrictive practice
- ZERO suicide
- ZERO harm from medication
- ZERO falls in our care
- ZERO acceptance of racism, discrimination and unacceptable behaviours (see more in the Our People part of this plan)
Each year we set out our priorities to move us closer to achieving the ambition set out in Mersey Care’s strategy.
In setting our operational priorities for 2021-22, we have sought to balance making progress towards our longer term strategy with the on-going management of Covid-19; the recovery of our services from the pandemic; and the increased demand we expect to see in a number of our services where Covid -19 has exacerbated long term physical and mental health conditions and created new mental health issues.
We have also been mindful that as we manage the pandemic situation, our capacity to deliver is reduced. We have carefully considered the phasing of our operational plan and priorities to take account of this.
Read more here: Mersey Care's Operational Plan, 2021/2022